Should you encounter any error during the installation of Shipup's Prestashop app, you'll find below a few steps that might help getting back on the right track.
I uploaded Shipup module but can't find it in my module list
Please make sure that all module filters are turned off. If you're filtering only installed module, you won't be able to find our yet uninstalled module.
Please also make sure that the module you upload has the exact filename "shipup.zip". If you downloaded several modules and have a "shipup (1).zip" filename, the installation won't work.
Invalid url error
Make sure that the url you're sending is the main url of your store and not one that redirects to your store. Basic syntax errors such as forgetting the "www" part of the url or using "http://" instead of "https://" might be the reason of the error. A good way to find this url is to visit your store home page and copy the url in the navigation bar.
Also, the root of the store should be sent, please do not include any custom route:
bad: https://mystore.com/admin, http://mystore.com/soap
Invalid API key or url error
Please make sure you created the webservice key and correctly copy/pasted it.
I successfully created my app but don't see any package imported
Shipup will only import your packages once per hour (plus once at app creation) and will only import orders where a tracking number can be found and matches one of your selected carriers (you can choose your selected carriers in the company settings part of Shipup).
If the above steps didn't fix your problem, feel free to contact us by email or chat (email@example.com) and we'll do our best to help !