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App Customer.Io

Shipup's knowledge base

  • Click here or navigate to the Integrations tab of your Shipup account and click "Add an integration" and select the Customer.io app.

  • Fill in the fields required for connection

We will need the following information for the connection:

  • API key

  • Site ID

  • App Key

Then, on the Customer.io side, you'll need to create a campaign. Don't hesitate to check with your Customer.io contact if you have any problems.

Shipup side

Once you've created your campaign, go to Notifications > Editor in Shipup.

Activate Customer.io as a communication channel

To choose your channel, please look at the images on the left of the page. It's just a few clicks away!

Here are a few tips:

Email info:
E-mail client : {{ event.order.email }}
Type de notification : {{ event.subject }}

Email body:
{{ event.title }}
{{ event.body }}
{{ event.subject }}

Tracking button:
{{event.notification.tracking_link}}

Order information:
Numéro de commande : {{ event.order.order_number }}
Numéro de suivi : {{ event.tracker.tracking_number }}
Transporteur : {{ event.tracker.carrier.name }}

Shipping info:
{{ event.shipping_address.display_address }}

Package contents:

Snippet to create a Liquid iteration (using "products" as an alias):

{% for products in event.line_items %}
{% endfor %}

Variables that use the "products" alias
Product x quantity :
{{ products.title }} x {{ products.quantity}}

Thumnails:
{{ products.thumbnail.src }}

Thumbnail dimensions (can be used in image attributes):
{{ products.thumbnail.width }}
{{ products.thumbnail.height }}