Claim management for carriers
First things first: What is a carrier claim?
Claims are inquiries made to carriers to request information or a refund when a transport incident occurs (lost, damaged, late, etc.).
Costs generally include the human resources devoted to the claim, the cost of damaged or lost packages, shipping costs, etc.
In our calculation, the following steps were noted:
Login to the carrier portal and search for the concerned package
Verification of events related to this package
Submission of claim form with all required information entered
Reconnect several times to the carrier's portal to check whether the carrier has responded
Reply to the customer to close the ticket