Click & Collect/Untracked packages/Ship to store

What is the purpose of the "Untracked events" feature?

This feature, also known as "store process", is used to send notifications for packages that have no tracking option, or with a trigger from a source other than the carrier.

The aim of this feature is to send follow-up notifications to customers by simulating a classic follow-up experience.

Whether in the case of untracked events or Click & Collect, these notifications are designed to reassure your customers and lower the contact rate to your customer service team on questions such as "Where is my package?" or "When can I pick up my package in store?".

In the case of an untracked package, you can have:

• Shipment confirmation notification

• One or two transit notifications

• Package delivered notification

In the case of Click & Collect:

• Notification of packages made available in store

• Notification of package having been picked up in store