FTP v1 - Trackers
The FTP v1 version allows you to send us your order and tracking information at the same time (i.e. only when the tracking number is known).
FTP v2 - Orders
Version v2 introduces the concept of fulfillment (package preparation), which enables the following functions to be activated:
Multi-packages
Pre-shipment
Store process
Order and package contents
Smart State "Order without tracker" (to detect package preparation delays)
The file must be encoded in UTF-8 to be imported.
carrier code + tracking number: It is important to fill these in together.
If you don't yet know the tracking number, you don't need to enter the carrier_code.
Conversely, if you know the tracking number, the carrier_code is mandatory.
v1 vs v2: files are uploaded to the upload folder in the case of FTP v1 and uploadV2 in the case of FTP v2.
Languages: You can enter the languages to be used according to this nomenclature (in lower case), otherwise we'll use the language of the recipient's country.
Avoid double quotes (“”): Double quotes (“…”) can be present in a CSV file, but you must ensure when uploading the files that there are no double quotes in the fields.
File update frequency: Shipup syncs information every hour. We recommend that you upload your file several times a day.
Manual synchronization: You can manually sync the file import by navigating to Integrations > Click the 3 dots next to FTP > Manual Sync.