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Language setup

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Language setup

How do we detect your customer's language?

In order:

1) We check whether we have the language indicated in the order information. The order.language_code field indicates the language to be displayed (list of available languages here).

2) If 1 is not available, we will use the language of the destination country (shipping_address.country_code field).

3) If 1 and 2 are not possible or we do not yet support a language in Shipup, we will send the notification in the default language specified in your Shipup account settings.

Activate new languagesCreate and edit email templates for new languagesContent of the notificationTracking pageAlerts sent to your customer service teamSatisfaction survey (feedback)