Notification creation

Drafted: The notification was created by Shipup

Canceled: The email notification has been created, but not sent because of a specific Liquid condition. It is therefore a desired behavior (and can be modified if necessary).

Error building: We encountered an error while building the notification because of two possible reasons:

No email: We didn't receive the email address of the customer (the email field was empty in the package details).
No template: There isn't any template for this notification. This can happen when a language has been added to Shipup but the associated email templates haven't been generated.

The notification has been created and we are attempting to send it

Dispatched: The email notification has been sent to our notification partner.

Error dispatching: There was an error while dispatching the email notification (e.g. provider unavailable).

The email notification has been dispatched and processed by SendGrid

Delivered: The notification has been delivered to the customer.

SendGrid error: The email was processed by SendGrid but it returned an error such as:

Bounced: If a server cannot or will not deliver a message, SendGrid fires a bounce event. Bounces often are caused by outdated or incorrectly entered email addresses.
Blocked/deferred: When an email cannot immediately be delivered, but it hasn’t been completely rejected, the deferred event fires. Sometimes called a soft bounce, SendGrid will continue to try for 72 hours to deliver a deferred message.
Dropped: This event informs your system when an email has been dropped. This event happens if we’ve found spam content or we see that the recipient has unsubscribed previously.
Spam reported: When we receive a specific spam alert, it triggers a spam event. Unfortunately, we can't do anything about this at the moment.
Unsubscribe: One of the most important events fires when a recipient unsubscribes from your mailings.
💡 When a recipient unsubscribes from a notification, it is effective for the current order. Tracking notifications will be effective again on the next order (our notifications being considered transactional and non-marketing).

The email notification has been delivered

Delivered: The email notification has been successfully delivered to the customer.

Opened: The email notification has been opened by the client.

Clicked: The email notification has been opened and clicked by the customer.

Mastering Shipup statuses

All you need to know about Notifications and Delivery performance statuses