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Which notifications should you activate to allow your support team to be more proactive?

Knowledge baseFAQ

Which notifications should you activate to allow your support team to be more proactive?

With Shipup, you can send notifications to your support team:

  • via your support email address

  • by triggering an alert directly using your ticketing tool:

    • Zendesk

    • Gorgias

    • Easiware

💡 You'll see that for some notifications, it says "Smart State". If you have not already done so, learn more here: Smart States

Package lostPackage damagedAwaiting information from shipperLate package (Smart State)No tracking update (Smart State)Order without tracker (Smart State)Tracker not shipped (Smart State)