Some shipping carriers already send email notifications to your customer to give them delivery informations. Some will even send emails asking for you customer to take a decision (e.g. Do you want your package to be delivered again tomorrow or prefer to come pick it up at a local Post Office in the coming days ?).
When you start sending notifications through Shipup, you might find that some information is redundant with the emails sent by the carriers. That's why we've built a tool to filter your carrier's emails. This feature is restricted to users on our paid plan, simply send us an email to activate it on your account.
How it works
This process :
Simply replace the email you send to the shipping carrier when you're creating the shipping label by Shipup's email. Then choose in your Shipup accounts which emails from the carrier should be forwarded to your customers and which emails should be blocked.
Shipup's email format is
where token is obtained by joining your company identifier (5 character-long string found here) and the package order number.
Before comparing the order number of the token with the ones in our records, we will remove all non alphanumerical characters and change the case to lowercase. The only special characters allowed are the underscore (_) and the dash (-).
We advise you to do the same to avoid any problem with special characters in email addresses.
To filter carriers emails sent to a package with order number YZ-#123$, if your company identifier on Shipup is abcde:
1. Remove all forbidden characters from order number and switch to lowercase
YZ-#123$ => yz-123
2. Add your company identifier before the order number to get the token
3. Add @shipup.io at the end
Then send this email address to your shipping carrier instead of sending your customer email.